Management
Customer and supplier management
To maintain and develop professional relationships with your customers and suppliers, CyBake 3 has a comprehensive relationship management module that stores multiple contacts against every customer and supplier. The CyBake 3 relationship management module tracks all conversations and interactions as well as storing invoices and documents and generating actions to be set against each customer and supplier.
Task management
As well as setting actions against customers and suppliers, CyBake 3 can set tasks and subsequent standard actions for many of your internal business processes such as site maintenance scheduling and complaints handling procedures.
Technical management
To help achieve and maintain food standard accreditations, CyBake 3’s technical management module centralises all specification documents, providing at-a-glance indicators of missing specifications. CyBake 3 makes all product allergen warnings available across your entire administration staff.
Management reporting
CyBake 3 makes it easy to create and run all daily, weekly, monthly and yearly reports. To enable continuity in the reporting process, all report criteria can be saved by name and run at any time.
CyBake 3 also contains an ad hoc reporting tool that produces snapshot, on-screen, sales reports relating to product, customer and orders by date.
Credit control
Staying on top of your debtors and cash flow is crucial for your business. CyBake 3 provides a running total of each customer's account balance, lets you view aged debtor invoices with colour-coded warnings relating to their payment dates, and allows you to set credit limits on every customer's account.
Celebration cakes management
When an order is placed for a celebration cake, CyBake 3 will capture the relevant information and send the order through to your production department. The personal details stored can then be used to market to the customer before any special occasion using CyBake 3’s marketing tool.
Marketing
CyBake 3 utilises email, SMS and mail-merge technology to enable targeted, effective and time-efficient marketing to all your customers. By allocating contacts to groups or types it is simple to generate predefined, contact-specific marketing messages to hundreds of contacts in a matter of minutes.
CyBake 3’s modular approach let s you choose the modules that suit your business from the start and as your business grows, your CyBake system will grow with it.
Contact us for further information or book a demo.